On the heels of the last post about Margaret Heffernan and her argument that computer automation is not a rightful substitute for human expertise—especially in highly unpredictable and complex spaces—comes a related episode of the Wireframe podcast.
In this episode, host Khoi Vinh met with doctors about the design of electronic health records (EHR) and the accompanying software and hardware. In a nutshell, these broken systems work against the doctor-patient relationship instead of for it. They are driven more by healthcare billing practices than by patient needs and often command the attention of doctors at the expense of engaging meaningfully with patients. It’s a quick and worthwhile listen for anyone interested in the topic of design in healthcare.